These Terms of Service ("Terms") govern your access to and use of Creativox. By accessing or using Creativox, you agree to these Terms and our related policies, including the Privacy Policy, Acceptable Use Policy, and Refund & Cancellation Policy.
1. Service description
Creativox provides AI-assisted tools to generate, iterate, and manage visual ad creatives for e-commerce and marketing workflows. Features may include image generation, template libraries, asset storage, credit-based usage, and workspace collaboration.
2. Accounts and eligibility
You must provide accurate account information and maintain the security of your credentials. You are responsible for activity under your account and for ensuring users in your workspace comply with these Terms and the Acceptable Use Policy.
3. Credits, billing, and subscriptions
Paid features may require credits or subscriptions. Purchases are processed by Polar, our Merchant of Record, which acts as the seller of the transaction; its checkout buyer terms apply alongside these Terms. Fees, renewal terms, and refund rules are disclosed at purchase and in our Refund & Cancellation Policy. Unused credits may expire according to plan terms published in the product or order flow.
4. Your content and outputs
You retain rights to content you upload, subject to the licenses needed for us to host, process, and display it to provide the service. You represent that you have the rights to submit content and prompts. As between you and Creativox, we assign to you all right, title, and interest we may hold in AI outputs generated for you; however, purely AI-generated content may not be protectable by copyright in your jurisdiction, outputs may not be unique (similar outputs may be generated for other users), and outputs are provided without warranty of non-infringement or fitness for a particular purpose. You are responsible for how you use outputs commercially, and for disclosing that content is AI-generated where the law requires it (for example, realistic depictions of real people). Outputs may include machine-readable provenance metadata, which you must not remove. We do not use your content or outputs to train AI models.
5. Acceptable use
Use of Creativox must comply with our Acceptable Use Policy. We may suspend or terminate access for violations, abuse, or legal risk.
6. Disclaimers and limitation of liability
The service is provided "as is" to the maximum extent permitted by law. Creativox disclaims implied warranties and limits liability for indirect or consequential damages. To the maximum extent permitted by law, Creativox's aggregate liability arising out of or relating to the service is limited to the amounts you paid for the service in the twelve (12) months preceding the event giving rise to the claim. These limitations do not affect mandatory consumer protections that apply in your place of residence.
7. Governing law and disputes
These Terms are governed by the laws of the Republic of Colombia. Any dispute arising out of or relating to these Terms or the service will be submitted to the competent courts of Bogotá D.C., Colombia, without prejudice to mandatory consumer protection rules and jurisdiction rights that apply in your place of residence.
8. Changes
We may update these Terms. Material changes will be communicated through the product or email where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.
9. Contact
Questions about these Terms may be directed to support@creativox.jnegrete.dev.