Purchases are processed by our Merchant of Record (Polar), which acts as the seller of the transaction; its checkout buyer terms apply alongside this policy.
1. Cancellation
You can cancel your subscription at any time from the billing portal. Cancelling is as easy as subscribing and takes effect at the end of the current billing cycle: you keep access and any remaining plan credits until then. We do not charge cancellation fees.
2. Refunds
Except where the law of your place of residence requires otherwise, fees already paid are non-refundable and we do not issue prorated refunds for partial billing cycles or unused credits. If something went wrong on our side (for example, a billing error or a service failure that prevented you from using purchased credits), contact us and we will make it right, including issuing a refund through the Merchant of Record where appropriate.
3. EU/EEA consumers — right of withdrawal
If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal for distance purchases. For digital services, by starting to use the service (including consuming generation credits) within those 14 days you expressly consent to immediate performance and acknowledge that you thereby lose the right of withdrawal to the extent the service has been performed. Withdrawal requests are handled through the Merchant of Record checkout flow.
4. Colombian consumers
If you are a consumer in Colombia, the statutory right of retracto (Law 1480 of 2011, art. 47) and payment reversal rules (art. 51) apply to the extent the service has not started with your consent. By starting generations immediately after purchase you consent to immediate performance. Claims can be sent through our support channel and will be answered within the statutory terms.
5. Chargebacks and abuse
Disputes are handled by the Merchant of Record. We may suspend accounts that abuse the refund process (for example, consuming credits and systematically disputing charges).
6. Contact
Billing questions and refund requests: use the in-product support channel or email support@creativox.jnegrete.dev.